The relationship between Web site design and organizational responsiveness to stakeholders

By Michael L. Kent, Maureen Taylor, W. White. 2003

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The Social Network Effect (2014, background): “The earlier technologies examined in these studies primarily exhibit one-way communication from the organization to constituents (e.g., Kent et al., 2003; Saxton & Guo, 2011).”
Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis (2020, unknown): “Each of these items is coded either 1 or 0, with 1 being a positive response, and the aggregation of the four items creating the dialogic loop (Kent et al., 2003).”
Candidates Make Good Friends: An Analysis of Candidates' Uses of Facebook (2008, background): “Kent et al. (2003) found that the more dialogically oriented an organization “appears,” the more likely that organization is to actually respond to stakeholder questions. Seltzer andMitrook (2007) found more dialogic features present in an organization’s blog than their Web site, concluding such soc”
Information, Community, and Action: How Nonprofit Organizations Use Social Media (2012, methodology): “A key insight found in the individual-level schemes noted above, in the existing organizational-level studies on website utilization (e.g., Kang & Norton, 2004; Kent et al., 2003; Waters, 2007), and in the broad findings of the existing organizational-level social media studies (Jansen et al.”