The Handbook of Global Outsourcing and Offshoring 3rd edition

By Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks. 2015

115 citations recorded by the source corpus.

Subfields: Management Information Systems

View Paper: https://www.semanticscholar.org/paper/59e475a45ae0108fc3f55ba92f3b17ae2095668a

Citations in the corpus

• Between a rock and a hard place: Freedom, flexibility, precarity and vulnerability in the gig economy in Africa (2020, unknown): “Contact centre agents form a part of the workforce employed in the outsourced services industry doing a varied set of work such as customer services, tech-support and information technology work (Oshri et al., 2015).”