Effects of managerial response on consumer eWOM and hotel performance

By Karen L. Xie, Zili Zhang, Ziqiong Zhang, Amrik Singh, S. Lee. 2016

145 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/59c4f4bf8f67e3c3a8c3bb75a5e76d71ce62c0de

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Rana Tajvidi
2. Azhdar Karami

In Marketing

1. Rana Tajvidi
2. Azhdar Karami
3. Gobinda Roy
4. Rituparna Basu
5. Biplab Datta
6. S. Mukherjee

In Sociology and Political Science

1. Rana Tajvidi
2. Azhdar Karami
3. Gobinda Roy
4. Rituparna Basu
5. Biplab Datta
6. S. Mukherjee

Citations in the corpus

• The effect of social media on firm performance (2017, background): “Therefore, eWOM attracts consumers and enhances their purchasing intention (Xie et al., 2016).”
• Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation (2020, background): “effect of eWOM valence and volume on a hotel’s sales performance (Xie et al., 2016).”