Emotional Intelligence, Emotion and Social Work: Context, Characteristics, Complications and Contribution

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Emotional Resilience in the Helping Professions and how it can be Enhanced (2014, background): “…important quality for helping professionals, as it can help them adapt positively to stressful working conditions, manage emotional demands, foster effective coping strategies, improve wellbeing and enhance professional growth (Morrison 2007, Collins 2008, McDonald et al. 2012, Stephens 2013).”
Social workers, resilience, positive emotions and optimism (2007, background): “…on positive emotion, emphasising that it ‘is associated with a range of mental capacities that have a direct impact on judgement and decision making, [including the] ability to link . . . different sources and types of information, [and] greater flexibility in negotiation’ (Morrison 2007, 255–56).”
Exploring Stress Resilience in Trainee Social Workers: The Role of Emotional and Social Competencies (2011, background): “Empathy is a key component of all helping relationships; it has been found to have strong positive therapeutic effects on service users’ physical, mental and social well-being (Morrison, 2007).”
What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students (2014, background): “It has been argued that emotional intelligence is at the heart of reflective social work practice (Ingram, 2013; Morrison, 2007).”