A two-dimensional model of trust–value–loyalty in service relationships

By J. Chai, Naresh K. Malhotra, Frank Alpert. 2015

120 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4d4a558ed86f4655510e523a44ea3d86561d11c7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. D. Jamshidi
2. Y. Keshavarz

In Organizational Behavior and Human Resource Management

1. D. Jamshidi
2. Y. Keshavarz

Citations in the corpus

• Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “become the most important strategic aim in today’s competitive business environment (Chai et al., 2015; Gursoy et al., 2014; Oliver, 1999).”