Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience

By Tao Zhang, Junyu Chen, Baoliang Hu. Sustainability, 2019

304 citations recorded by the source corpus.

The sustainability of rural development, both economic and environmental, has been increasingly linking to local food, which plays an indispensable role by preserving traditional culture, attracting tourists, and supporting the regional economy. However, the authenticity and quality of local food have not been fully convinced as competitive advantages by most practitioners. Little is known about how authenticity affects quality attributes, tourist satisfaction, and tourist loyalty. Thus, this study examines the role of authenticity in the quality–satisfaction–loyalty framework. The field research was performed in Shunde County, Guangdong Province, China. The results challenge the traditional view of quality attributes by highlighting that authenticity is a key antecedent to the quality–satisfaction–loyalty framework of food tourism. In contrast, the relationships among quality attributes, tourist satisfaction, and tourist loyalty are contingent on the extent to which food tourists perceive the authenticity of rural local food.

Subfields: Food Science, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4c26a4509eff0656218566ae42c14238b3a3ba5c

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Citations in the corpus

Understanding memorable tourism experiences and behavioural intentions of heritage tourists (2021, background): “The tourism literature has also identified authenticity and engagement as significant antecedents of the memorability of visitor’s experiences and satisfaction (Coudounaris & Sthapit, 2017; Ramkissoon & Uysal, 2010; Zhang et al., 2019).”