Global Information Technology Outsourcing: In Search of Business Advantage

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IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success (2004, background): “Based on their observations of organizations’ use of outsourcing, Lacity and Willcocks (2001) categorize the desired benefits of IT outsourcing in terms of six strategic foci: (1) financial restructuring (or cost efficiency), (2) core competence, (3) technology catalyst, (4) business transition,…”
Communications of the Association for Information Systems (2011, unknown): “…your mortgage, buy/sell stocks/bonds/funds directly, transfer money to other accounts (not necessarily at your branch or even your bank), enact payments (automatically and/or electronically), take advantage of bill consolidation and presentation, and expect these transactions to be done…”
The information technology outsourcing risk: a transaction cost and agency theory-based perspective (2003, methodology): “…respond to a rapid change in business conditions or may not have a firm grasp of the client’s business and objectives or the necessary range of expertise to fulfil its needs (Clark et al ., 1995; Lacity and Willcocks, 2001), thereby causing disputes between the parties over the services rendered.”