Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

By Xusen Cheng, Xiaoping Zhang, Jason F. Cohen, Jian Mou. Information Processing & Management, 2022

418 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4996044131330952f3462b3abcf7e30715743d3a

Citations in the corpus

• Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis (2023, neutral): “This is consistent with the findings of prior literature, which also underscore the importance of trust in various aspects of chatbot adoption, such as initial trust [44], response to anthropomorphic attributes [45], and purchase intention [29].”