An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge

By S. Tian-Cole, J. Crompton, Victor L. Willson. 2002

424 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4886cc76648d7010b718b29493b3add7eed68e0b

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In Economics and Econometrics

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Citations in the corpus

Experiential value in branding food tourism (2017, methodology): “Behavioral intention was measured by using three items from the study conducted by Tian-Cole et al. (2002).”
Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention (2009, result): “For example, behavioral studies generally supported the idea that tourist satisfaction positively affects revisit intention (e.g., Tian-Cole, Crompton, and Willson 2002;Yoon and Uysal 2005); however, Rittichainuwat, Qu, and Leong (2003), in assessing the collective impact of determinants on repeat…”
The Roles of Quality and Intermediary Constructs in Determining Festival Attendees' Behavioral Intention (2007, methodology): “In the context of tourism, Tian-Cole, Crompton, and Willson (2002) found that overall satisfaction and overall quality were not the same, and should be considered as different constructs.”
Destination Image, Novelty, Hedonics, Perceived Value, and Revisiting Behavioral Intention for Island Tourism (2013, methodology): “Three constructs, revisiting intention, recommendation intention, and promotion intention, were used to measure revisiting behavioral intention based on the studies of Sirakaya, Petrick, and Choi (2004), Bigné et al. (2001), and Tian-Cole, Crompton, and Willson (2002).”
Place attachment as a mediator of the relationship between nature-based recreation benefits and future visit intentions (2012, background): “…benefits at a place they visit, they are likely to be satisfied with their overall experience (Tian-Cole et al., 2002; Whisman & Hollenhorst, 1998) and also to directly increase their supporting loyalty actions to maintain the availability of recreation benefits (Tian-Cole et al., 2002).”
Destination loyalty modeling of the global tourism (2016, background): “For instance, studies show that interregional touristswhoare highly satisfiedwith their experience aremore likely to report an intention to revisit and actively recommend the destination to others (Chi & Qu, 2008; Severt et al., 2007; Tian-Cole et al., 2002).”
Examining the Mediating Role of Experience Quality in a Model of Tourist Experiences (2004, background): “…that both service quality and satisfaction have an independent effect on visitors’ future behavioral intentions (Cronin, Brady, and Hult 2000; Tian-Cole, Crompton, and Willson 2002), while others argue that satisfaction fully mediates the effect of service quality on behavioral intentions…”