Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs
By A. Herzallah, L. Gutierrez-Gutierrez, Juan Francisco Muñoz Rosas. 2014
119 citations recorded by the source corpus.
The purpose of this paper is to examine the relationship between total quality management (TQM) practices, competitive strategies – cost leadership and differentiation – and firm performance in the Palestinian economy. Within this study, TQM has been conceptualised as soft and hard practices, in congruence with the literature. An empirical analysis based upon an extensive validation process was applied to refine TQM, competitive strategies and financial performance scales. Data were collected through surveying 202 Palestinian industrial small and medium enterprises. Structural equation modelling was carried out to test the anticipated relationships. Results derived from this study show that TQM practices have an indirect, positive and significant relationship with financial performance through competitive strategies. In addition, a direct, positive and significant relationship between competitive strategies and financial performance was observed. Results derived from this study might help managers to implement TQM practices in order to effectively allocate resources and improve financial performance.
Subfields: Management Information Systems, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/4831cb3a96337d3cb746dd53ce33b2f7465ad158
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In Management Information Systems
In Strategy and Management
Citations in the corpus
- The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “1 TQM, employee satisfaction and hotel performance Several studies have investigated the relationships between TQM and employee satisfaction and firm performance (Kaynak, 2003; Taylor and Wright, 2003; Prajogo and Sohal, 2006; Sila, 2007; Claver-Cortés et al., 2008; Corredor and Goñi, 2011; Pereira-”