The Effects of Experienced Customer Incivility on Employees’ Behavior Toward Customers and Coworkers

By Haemi Kim, Hailin Qu. 2019

143 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/41949dd92d078b1434c60d4a1b8c0cf479da428f