A digraph approach to TQM evaluation of an industry

By Sandeep Grover *, V. Agrawal, I. A. Khan. 2004

129 citations recorded by the source corpus.

Subfields: Management Information Systems, Management of Technology and Innovation, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/411bb6c27ae84cf68b71ddb37fc80ed46e730a2f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Yong Geng
2. S. Deshmukh
3. Kannan Govindan
4. Arshinder Kaur
5. Arun Kanda

In Management of Technology and Innovation

1. Yong Geng
2. Kannan Govindan

In Strategy and Management

1. Kannan Govindan
2. Yong Geng
3. S. Deshmukh
4. Arshinder Kaur
5. Arun Kanda
6. J. Naustdalslid
7. Almas Heshmati

Citations in the corpus

• Reflective Model of Brand Awareness on Repurchase Intention and Customer Satisfaction (2020, background): “Kumar and Nayak (2018) and Grover et al. (2004) define customer satisfaction as a person's feelings of pleasure or disappointment that results from comparing the performance and product quality against the expected expectations.”
• A graph theoretic approach for supply chain coordination (2006, background): “It has the flexibility to include new factors evolved with changing global conditions (Grover et al., 2004).”
• Barriers to green supply chain management in Indian mining industries: a graph theoretic approach (2013, background): “Although these techniques are useful for visual analysis, they are unable to depict interactions among subfactors and cannot be processed or expressed in mathematical form which limits their further capability for analysis (Grover et al., 2004).”