An assessment of customers' e-service quality perception, satisfaction and intention
By G. Udo, K. Bagchi, P. Kirs. International Journal of Information Management, 2010
538 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/40892e3f969da8c51b7b1c39a41e02c4f35be240
How researchers see this paper
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In Information Systems and Management
- Samar Rahi
- Almira Farisa
- Tiago Oliveira
- Paulo Rita
- Sajad Rezaei
- Wan Khairuzzaman Wan Ismail
- M. Amin
- Nripendra P. Rana
In Organizational Behavior and Human Resource Management
- Samar Rahi
- F. Alnaser
- Almira Farisa
- Tiago Oliveira
- Paulo Rita
- Mahmoud Alghizzawi
- Sajad Rezaei
- Majeed Mustafa Othman Mansour
In Sociology and Political Science
- Samar Rahi
- F. Alnaser
- Almira Farisa
- Tiago Oliveira
- Paulo Rita
- Mahmoud Alghizzawi
- Sajad Rezaei
- Majeed Mustafa Othman Mansour
Citations in the corpus
- Integration of UTAUT model in internet banking adoption context (2019, background): “It is found that attributes related to effort expectancy brought ease in website usage (Al-Qeisi et al. , 2014; Holloway and Beatty, 2008; Udo et al. , 2010).”
- The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “Ful fi llment has a positive association with overall e-service quality Customer satisfaction is an indication of the customer's belief of the probability of a service leading to a positive feeling (Udo et al., 2010).”
- Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “ultimately intention (Udo et al., 2010) and individual performance (van Deursen and van Dijk, 2011).”