Customers’ emotion regulation strategies in service failure encounters
By M. Balaji, Sanjit Kumar Roy, Ali M. Quazi. 2017
109 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/3e5b608f30b7b5666a31d385198995bb7ff9ed74
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In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019, background): “N/A Elated, peppy, relaxed and excited Customer satisfaction: satisfying decision, a wise choice, enjoyable experience, the right thing to do Price acceptance: willingness to pay more, knowing the reference price level, accepting price changes, good knowledge of price distribution Hotel (Balaji et a”