Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists

By Marios D. Sotiriadis, C. V. Zyl. Electronic Commerce Research, 2013

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A Literature Review of Word of Mouth and Electronic Word of Mouth: Implications for Consumer Behavior (2017, background): “This form of communication has taken on special importance with the emergence of online platforms, which have made it one of the most inﬂuential information sources on the Web (Abubakar and Ilkan, 2016), for instance, in the tourism industry (Sotiriadis and Van Zyl, 2013).”
A study of factors that contribute to online review helpfulness (2015, background): “Additionally, reviewer qualifications and credibility that plague review quality (see Li & Zhan, 2011; Sotiriadis & van Zyl, 2013) are less of a concern for this group of users.”
The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019, background): “In a global village, things are connected to each other and most travelers design their plans or select destinations from internet details [78].”
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, background): “…now share their experiences and give specific suggestions to others for hotels, restaurants and attractions (e.g., via comments on customer service, car parking and cleanliness) (Sotiriadis and Van Zyl 2013, Sparks and Browning 2011, Vermeulen and Seegers 2009, Ye et al. 2009a, Ye et al. 2009b,).”