AN INTEGRATED PROCESS MODEL OF COMMUNICATION SATISFACTION AND ORGANIZATIONAL OUTCOMES
By Ming-Ten Tsai, Shuang-Shii Chuang, Wei-Ping Hsieh. 2009
86 citations recorded by the source corpus.
The relationship of communication satisfaction to job performance and turnover intention among employees was examined. Most communication satisfaction research has been conducted in relation to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention. The population examined in this study were employed in the top 500 service industries in Taiwan. The sample consisted of 1,260 individuals. A total of 467 valid responses were collected for a usable response rate of 37.1%. The results suggest that employees’ perceptions of a high communication satisfaction are positively associated with their job performance, and negatively related to turnover intention.
Subfields: Communication, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/39fa343ac1acc89d974483fbcc30240f08393953
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In Communication
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Communication and Teleworking: A Study of Communication Channel Satisfaction, Personality, and Job Satisfaction for Teleworking Employees (2018, background): “Tsai and Chuang (2009) found that supervisory communication, personal feedback, and communication climate are the greatest contributors to the communication-job performance relationship among employees.”