Establishing the computer-patient working alliance in automated health behavior change interventions.

By Timothy W. Bickmore, Amanda Gruber, Rosalind W. Picard. Patient Education and Counseling, 2005

499 citations recorded by the source corpus.

Subfields: Applied Psychology, General Health Professions

View Paper: https://www.semanticscholar.org/paper/3924d32fc6350c2ad17e0d87b6951d0855288973

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In Applied Psychology

In General Health Professions

Citations in the corpus

Natural language processing in mental health applications using non-clinical texts† (2017, background): “Relational agents (Bickmore and Picard 2005; Bohannon 2015) are tools where patients have conversations with a computer.”
It's only a computer: Virtual humans increase willingness to disclose (2014, background): “…has found that rapport helps to elicit self-disclosure by comparing VH-interviewers with rapport-building skills to those without such skills (Bickmore et al., 2005; Gratch et al., 2007, 2013), these rapport-building VH-interviewers have not been directly compared to traditional…”
A Systematic Review of the Impact of Adherence on the Effectiveness of e-Therapies (2011, unknown): “Recent findings have indicated that greater use of computer relational skills, such as the use of empathy and social dialogue in the computer program, leads to increased program usage [17].”
What Design Features Are Used in Effective e-Health Interventions? A Review Using Techniques from Critical Interpretive Synthesis (2012, unknown): “Qualitative feedback from users does suggest that avatar-based systems are an unrealistic substitute for human interaction.(17) Current technology may not yet permit the development of systems sufficiently sophisticated to simulate real interaction.”
A Comprehensive Review and a Meta-Analysis of the Effectiveness of Internet-Based Psychotherapeutic Interventions (2008, background): “Bickmore, Gruber, and Picard ( 2005 ) showed that bond and working alliance may be achieved even when working with an automated software agent.”
A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods (2017, background): “For example, Bickmore et al. (2005) demonstrated that individuals using a bot to encourage physical activity developed a measurable therapeutic bond with the conversational agent after 30 days.”
Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017, background): “Humans respond and converse with nonhuman agents in ways that mirror emotional and social discourse dynamics when discussing behavioral health [10] and their capacity to act as first responders has already been evaluated [11].”
Behavioral Intervention Technologies: Evidence review and recommendations for future research (2010, unknown): “The use of conversational agents in mental health interventions to date is very limited; however, patients rate these agents positively on measures of empathy and alliance [56].”
The Distress Analysis Interview Corpus of human and computer interviews (2014, background): “…content of these interviews as a means for building decisionsupport tools (Gratch et al., 2013) and computer-assisted self-administered screenings (Bickmore et al., 2005), and for answering fundamental questions about language, nonverbal behavior and mental illness (Scherer et al., 2013b; Yang et…”
SimSensei kiosk: a virtual human interviewer for healthcare decision support (2014, background): “Such techniques have been shown to increase self-disclosure and feelings of rapport, self-efficacy and trust [4].”
Artificially intelligent chatbots in digital mental health interventions: a review (2021, methodology): “Given that previous research revealed users view chatbots as less human-like [61], social dialogue features like empathy and meta-relational communication, which improve the working alliance, were integrated into Anna, following recommended best practices for AI in mental health care [102,113].”