Building Successful Online Communities: Evidence-Based Social Design

By Robert E. Kraut, Paul Resnick, Sara B. Kiesler, Yuqing Ren, Yan Chen, Moira Burke, Niki Kittur, John Riedl, J. Konstan. 2012

860 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/32f56543d02b22ecd167334aa046b5dbdbb89f79

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Citations in the corpus

Introduction to the Special Issue - Social Media and Business Transformation: A Framework for Research (2013, background): “There is already a sizeable body of research in this area coming from sociology (Kraut and Resnick 2012 provide an excellent overview), but the range of questions is broad, and there are still several promising directions for future research.”
All Who Wander: On the Prevalence and Characteristics of Multi-community Engagement (2015, background): “ media. WWW 2015, May 18–22, 2015, Florence, Italy. ACM 978-1-4503-3469-3/15/05. http://dx.doi.org/10.1145/2736277.2741661. science research (e.g., [27]) to the design of online social systems (e.g., [21]). However, many settings offer an array of multiple possible interest sub-groups for users to e”
Content moderation, AI, and the question of scale (2020, background): “Twenty years ago, online communities needed to answer only to their own users after incidents of harassment or trolling (Dibbell, 1993; Kiesler et al, 2011).”
Crossmod: A Cross-Community Learning-based System to Assist Reddit Moderators (2019, background): “Platforms and their moderators use a variety of different approaches to regulate behavior in online communities, and subsequently limit the damage that bad actors cause [37].”
The impact of membership overlap on the survival of online communities (2013, unknown): “Membership overlap, online communities, survival analysis”
You Can't Stay Here (2017, background): “For instance, the well-known “take it outside” design guideline [21] would argue that the existence of spaces such as r/fatpeoplehate and r/CoonTown might help relegate hateful behavior to those parts of Reddit.”
Influence of social and technical factors for evaluating contribution in GitHub (2014, background): “[16] Kraut, R.E. and Resnick, P. 2012.”
Quick, Community-Specific Learning: How Distinctive Toxicity Norms Are Maintained in Political Subreddits (2020, background): “While newcomers may bring in new ideas and perspectives that revitalize the community (Levine, Choi, and Moreland 2003), they are also more likely to violate community norms (Kiesler et al. 2012) and increase workload for moderators (Kiene, MonroyHernández, and Hill 2016).”
From the crowd to the market: The role of reward-based crowdfunding performance in attracting professional investors (2017, background): “…captures dynamics and behaviors that are typical of online communities (Weng and Fesenmaier, 2003; Wierz and de Ruyter, 2007; Liu and Aaker, 2008; Kraut and Resnick, 2011; Colombo et al., 2015), such as users’ tendency to be more active and fund in certain periods of the year or in certain days…”
Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator (2019, background): “contributions don’t drown out worthy posts on the site and exhaust the limited attention of users [62].”
Designing Contestability: Interaction Design, Machine Learning, and Mental Health (2017, background): “Incentive systems typically employ intrinsic or extrinsic rewards to motivate user engagement [16].”
Bursting your (filter) bubble: strategies for promoting diverse exposure (2013, background): “He co-authored a book (with Robert Kraut), titled “Building Successful Online Communities: Evidence-based Social Design” [31].”
Online Harassment and Content Moderation (2018, methodology): “ese mechanisms include using a small number of human moderators who manually remove abusive posts [25], moderating through a voting mechanism where registered users up-vote or down-vote each submission [27], and allowing users to ag abusive content [11].”
Community Interaction and Conflict on the Web (2018, background): “However, analyses of intercommunity interaction and conflict are largely absent in previous work on web communities, which tend to focus on community detection [18, 80], interactions within individual communities [38, 47, 49], or how users spread their time”
Social Simulacra: Creating Populated Prototypes for Social Computing Systems (2022, background): “Anti-social behaviors such as trolling [26, 38], hate speech [15], infammatory comments [12], and other “undesirable” behaviors [9, 10, 14, 55, 72] can (and will) arise as well, causing designs to not only become inefective [45], but also harmful both to the individuals [2, 77] and collectives [13] ”