The media inequality: Comparing the initial human-human and human-AI social interactions

By Yi Mou, Kun Xu. Computers in Human Behavior, 2017

298 citations recorded by the source corpus.

Subfields: Clinical Psychology, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2d5c22d9338d95af8b7dd5ef3b9920c8ab04e3b5

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Clinical Psychology

1. Abeba Birhane

In Social Psychology

1. Ana Paula Chaves
2. Marco Aurélio Gerosa
3. Stefano Puntoni
4. Rebecca Walker Reczek
5. M. Giesler
6. Simona Botti
7. Abeba Birhane

In Sociology and Political Science

1. Ana Paula Chaves
2. Marco Aurélio Gerosa
3. Seth C. Lewis
4. Stefano Puntoni
5. Wei Xu
6. Marvin J. Dainoff
7. Rebecca Walker Reczek
8. Anthony Ventresque

Citations in the corpus

• Artificial intelligence and communication: A Human–Machine Communication research agenda (2019, background): “Scholars have also found differences in people’s communicative behavior between people and technology, including AI (e.g. Mou and Xu, 2017) and robots (e.g. Shechtman and Horowitz, 2003).”
• Consumers and Artificial Intelligence: An Experiential Perspective (2020, background): “Humans are less open, agreeable, conscientious, and self-disclosing when they interact with AI versus humans (Mou and Xu 2017).”
• How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design (2019, background): “…argues that humans socially respond to computers as they respond to other people [Reeves and Nass 1996], the literature has shown that interactions with conversational agents are not quite equal to human-human interactions [Luger and Sellen 2016; Mou and Xu 2017; Shechtman and Horowitz 2003].”
• Conversational AI: Social and Ethical Considerations (2019, background): “Recent work has shown that users behave and interact differently when conversing with an automatic agent compared to interacting with another human [34].”
• Transitioning to Human Interaction with AI Systems: New Challenges and Opportunities for HCI Professionals to Enable Human-Centered AI (2021, background): “In addition, initial studies also show that autonomous systems may also lead to a highly emotional reaction of the operator, some social factors are more likely to affect the operator ’ s cognitive ability, personality traits and communication attributes (Clare et al., 2015; Mou & Xu, 2017).”