Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services

By Y. Chang, Yu-Hern Chang. 2010

117 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2b37a18db634b1c61092288c5a689f548d9a4c84