Influence of restaurant atmospherics on patron satisfaction and behavioral intentions

By V. C. Heung, Tianming Gu. 2012

363 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2a0b8127359844966f36b1663df90083262a1547

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Hyoungeun Moon
2. Haejin Yoon
3. Carl A. Boger
4. Jookyung Kwon
5. Nur Aina Abdul Jalil
6. Heesup Han
7. Anizah Zainuddin
8. Amily Fikry

In Organizational Behavior and Human Resource Management

1. Hyoungeun Moon
2. Haejin Yoon
3. Carl A. Boger
4. Nur Aina Abdul Jalil
5. Heesup Han
6. Jookyung Kwon
7. Anizah Zainuddin
8. Amily Fikry

Citations in the corpus

• The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “According to previous investigations, it is clear that the overall physical environment influences customer satisfaction (Ali & Amin, 2014; Heung & Gu, 2012; van Oel & van den Berkhof, 2013).”
• Influence of brand experience on customer inspiration and pro-environmental intention (2020, methodology): “Heung and Gu (2012) found a significant effect of restaurant atmospheric effects on customer organism (i.e. satisfaction) and behavioural intention.”
• The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention☆ (2016, background): “Most of the earlier studies present the direct relationship between customer satisfaction and behavioural intention (Han and Ryu, 2009; Heung and Gu, 2012; Jang and Namkung, 2009; Ryu et al., 2012; Ryu and Han, 2011).”