Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation

By D. Swindell, J. Kelly. 2000

173 citations recorded by the source corpus.

Subfields: Political Science and International Relations, Public Administration

View Paper: https://www.semanticscholar.org/paper/29789182459e5fdf3f781c3069823ca1eb5997bd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Political Science and International Relations

1. E. Vigoda-Gadot
2. R. Behn

In Public Administration

1. Fany Yuval
2. E. Vigoda-Gadot
3. R. Behn

Citations in the corpus

• The Psychological Barriers to Performance Management (2002, background): “Performance management covers a variety of concepts from performance measurement (Swindell & Kelly, 2000; Thompson, 2000), to performance budgeting (Berry, Brower, & Flowers, 2000; Hendrick, 2000), to performance contracting (Behn & Kant, 1999; Byrnes & Freeman, 1999; Clary, Ebersten, & Harlor,…”
• Managerial quality, administrative performance and trust in governance revisited: A follow‐up study of causality (2003, background): “Modern public administration thus encourages the use of satisfaction measures as part of performance evaluations both inside public agencies and around them (e.g. Poister and Henry, 1994; Swindell and Kelly, 2000).”