Efficiency, customer service and financial performance among Australian financial institutions

By E. Duncan, Greg Elliott. 2004

161 citations recorded by the source corpus.

Subfields: Finance, Management Science and Operations Research, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2368b3856e7177779222988dfd85b08bc47edab6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Science and Operations Research

1. Kashif ur Rehman

In Organizational Behavior and Human Resource Management

1. Kashif ur Rehman
2. M. Saif
3. Ashfaq Ahmad

Citations in the corpus

• Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks (2010, background): “In another study, findings reveal a positive correlation between financial performance and customer service quality scores (Duncan and Elliott, 2004).”