E-banking and customer preferences in Malaysia: An empirical investigation

By M. S. Sohail, B. Shanmugham. Information Sciences, 2003

382 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/22a8e1979c294fb477b17d154d41166632cddd3d

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context (2013, background): “It is also interesting and encouraging to note that a significant number of these recent studies on the topic have emerged in developing countries (Gerrard and Cunningham, 2003; Kassim and Abdullah, 2006, 2010; Ong and Cheng, 2003; Polatoglu and Ekin, 2001; Poon, 2008; Siriluck and Mark, 2003; Sohai”
USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE (2007, background): “Some studies have examined the issues on the evolution of e-banking in Malaysia ( Sohail and Shanmugham, 2003”
The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004, background): “Sohail and Shanmugham (2003) examined the factors that influence the adoption of Internet banking and investigated whether Internet users and others differed in terms of these factors.”
The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008, background): “Sohail and Shanmugham (2003) pointed out that customer adaptation describes beliefs about having necessary resources and opportunities for an individual’s intention to perform.”
Elderly and Internet Banking: An Application of UTAUT2 (2015, background): “Sohail and Shanmugham (2004) find that age and the educational qualifications of electronic and conventional banking have no significant impact on e-banking adoption.”
Mobile Banking Adoption: Application of Diffusion of Innovation Theory (2012, background): “Banks, aided by technological developments, have responded to the challenges by adopting a new strategy, which emphasizes on attempting to build customer satisfaction through offering better products and services and at the same time to minimize operation costs [Sohail & Shanmugham 2003].”