He says, she says: conflict and coordination in Wikipedia

By Aniket Kittur, Bongwon Suh, Bryan A. Pendleton, Ed H. Chi. 2007

677 citations recorded by the source corpus.

Subfields: Communication, Computer Science Applications, Developmental and Educational Psychology

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Citations in the corpus

Averaging Gone Wrong: Using Time-Aware Analyses to Better Understand Behavior (2016, background): “This might be a mistake: communities may grow denser or sparser with time [37], develop new norms [33], and enact policies and rules guiding people’s behavior [8].”
Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia (2008, background): “For Wikipedia, this perspective on rules and policies suggests that policies and guidelines are being put in place to achieve consistency and reliability in terms of how things are handled and coordinate efforts [ 23 ], but also to confirm the authority of those most likely to implement the policies”
Social Simulacra: Creating Populated Prototypes for Social Computing Systems (2022, background): “behaviors that arise in a small set of test users and the behaviors that arise in a socio-technical system when it is fully populated: for example, anti-social behaviors may not arise within a tight-knit group [45]; small homogeneous groups overlook the breadth of users or content that may arise in ”
Wikipedians are born, not made: a study of power editors on Wikipedia (2009, background): “By this time, it has become established that a small proportion of editors account for most of the work done (for example, see [19] [21]) and the value produced [28].”
Motivations to participate in online communities (2010, background): “Studies of Wikipedia have shown that the majority of contributions are made by a small percentage of the users who have contributed anything to the site [ 11 , 24].”
“I updated the ”: The evolution of references in the English Wikipedia and the implications for altmetrics (2020, background): “…general perspectives on the producer side of Wikipedia (e.g., on who edits Wikipedia), general editing patterns (Flöck, Erdogan, & Acosta, 2017), who becomes a power editor (Panciera, Halfaker, & Terveen, 2009), or how editors collaborate (Kittur, Suh et al., 2007; Muri ć , Abeliuk et al., 2019).”
Argument Mining: A Survey (2020, background): “…is calculated by averaging the precision and recall of the system on the individual sets (van Rijsbergen 1979). largely targeted specific domains: Kittur et al. (2007), for example, look at the cost of conflict in producing Wikipedia articles, where conflict cost is defined as “excess work in…”
Decentralization in Wikipedia Governance (2009, background): “Kittur et al. and Viegas et al. have noted that as Wikipedia has grown, the costs of coordinating activities have also grown [10, 22].”
Human computation: a survey and taxonomy of a growing field (2011, background): “The current form of Wikipedia is created through a dynamic social process of discussion about the facts and presentation of each topic among a network of the authors and editors [30].”
WP:clubhouse?: an exploration of Wikipedia's gender imbalance (2011, background): “Researchers have identified and studied several factors that represent challenges for Wikipedia, including increased vandalism [21], increased overhead in resolving editor conflict and performing other coordination activities [13], and an overall stagnation in growth rate [24].”
Creating, destroying, and restoring value in wikipedia (2007, background): “[12] investigated the occurrence of the key mechanism for repairing vandalism, the revert, and found that its use is growing.”
Self-Governance Through Group Discussion in Wikipedia (2011, background): “…(Bryant, Forte, & Bruckman, 2005), how members are recruited and retained (Ciffolilli, 2003), how the community deals with problem behavior (Lorenzen, 2006; Viégas et al., 2004), and how editors settle their article-specific disputes and manage conflict (Kittur et al., 2007; Viégas et al., 2007).”
Harnessing the wisdom of crowds in wikipedia: quality through coordination (2008, background): “Studies have found content of comparable quality to traditional encyclopedias [7], and that vandalism and inaccuracies are often reverted within a matter of minutes [18][31].”
The Cognitive Atlas: Toward a Knowledge Foundation for Cognitive Neuroscience (2011, background): “Over a third of all work in Wikipedia goes not to editing articles but instead to coordination activities such as debate about policies and procedures, maintenance activities such as deleting non-conforming pages, and negotiation about content and issues (Kittur et al., 2007).”
Conversations Gone Awry: Detecting Early Signs of Conversational Failure (2018, background): “8 These prompts represent signatures of conversation-starters spanning a wide range of topics and contexts which reﬂect core elements of Wikipedia, such as moderation disputes and co-ordination (Kittur et al., 2007; Kittur and Kraut, 2008).”