Social and emotional competence in the workplace.

By C. Cherniss. 2000

186 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/1fea23f9204d508fb19759478adea6ab0fec8ebd

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Citations in the corpus

Assessing Emotional Intelligence (2009, background): “Cherniss (2000, 2001) claims that Emotionally Intelligent managers have less employee turnover, develop staff in a superior manner, promote emotionally intelligent teamwork, and enable people to perform more effectively – again, without published empirical data to back up these claims.”
A Review of the Emotional Intelligence Literature and Implications for Corrections (2004, background): “…in several different areas of training and development within an organization, including management training, communication and empathy training, conflict resolution and stress management training, as well as self-management training and training provided to unemployed workers (Cherniss, 2000).”
The contribution of emotional and spiritual intelligences to effective business leadership (2009, background): “The literature review work of Cherniss and Adler (2002) done at the Consortium for Research on Emotional Intelligence in Organizations shows that EI competencies can be developed in adults using models of psychotherapy, training, and behavioral change. Parker (2000) discusses evidence for the effect”
Emotional Intelligence: A Theoretical Overview and Implications for Research and Professional Practice in Sport Psychology (2007, background): “In that regard, literature in the area of workplace emotion suggests that EI and appropriately regulated emotions result in: (a) better coping strategies for dealing with job insecurity and job-related tension (Jordan, Ashkanasy, & Charmine, 2002), (b) enhanced ability to engage in collaborative con”
The impact of service provider emotional intelligence on customer satisfaction (2005, methodology): “The success of practical workplace applications involving emotional intelligence and the results of empirical research investigating the relationship between emotional intelligence and crucial work-related factors suggest that emotional intelligence of employees is an important aspect of organizatio”
Educación emocional y competencias básicas para la vida (2003, background): “En otro orden de cosas, la inteligencia interpersonal tiende a coincidir con lo que otros autores han denominado inteligencia social (Zirkel, 2000, Topping, Bremmer y Holmes, 2000; Topping, Holmes y Bremmer, 2000; Cherniss, 2000, etc.).”
Emotional intelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction (2011, background): “As Carnavale, Gainer and Meltzer (1988) point out, some emotional and social competencies are important in the workplace, which include adjustment in the face of the problems, self-management, interpersonal effectiveness, discussion skills in the face of different opinions and disagreement (Cherniss”
Linking service employees' emotional competence to customer satisfaction: a multilevel approach (2008, background): “competence is an integrative term for skills that are concerned with the processing, regulation, and utilization of emotions at the workplace (Cherniss, 2000; Zeidner, Matthews, & Roberts, 2004).”