Information quality benchmarks: product and service performance

By Beverly K. Kahn, Diane M. Strong, Richard Y. Wang. CACM, 2002

903 citations recorded by the source corpus.

Subfields: Epidemiology, Management Information Systems, Management Science and Operations Research

View Paper: https://www.semanticscholar.org/paper/1f8b930d3a19f8b2ed37808d9e5c2344fad1942e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Epidemiology

In Management Information Systems

In Management Science and Operations Research

Citations in the corpus

Organizational impact of system quality, information quality, and service quality (2010, background): “The organizational impact of IT is realized through business performance (e.g., Brynjolfsson and Hitt, 1996; Kohli and Devaraj, 2003; Kearns and Lederer, 2004; Osei-Bryson and Ko, 2004; Rai et al., 2006), which leads to business value (e.g., Barua et al., 1995; Mukhopadhyay et al., 1995; Tallon et…”
AIMQ: a methodology for information quality assessment (2002, neutral): “Further details of the PSP/IQ model and its development process can be found in [17,18].”
Toward an Evidence-Based System for Innovation Support for Implementing Innovations with Quality: Tools, Training, Technical Assistance, and Quality Assurance/Quality Improvement (2012, background): “Metrics for evaluating outcomes are available in best/promising practice literatures (e.g., information quality dimensions; Kahn et al. 2002).”
Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo (2017, methodology): “For example, Huang et al. (1999) defined IQ as information, which is fit for use by information consumers, and Kahn et al. (2002) described IQ as the characteristic of information that satisfies customer expectations.”
A Survey on Data Quality: Classifying Poor Data (2015, methodology): “In this work, the data quality dimensions are quite similar to the ones presented in [15] and [7] and have been extracted from [35].”
Towards business intelligence systems success: Effects of maturity and culture on analytical decision making (2012, background): “Since quality has been characterized as compliance with expectations [45], the assessment of BIS maturity can be considered as a measure of BIS quality.”
Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing (2005, background): “[ 39 ] F l e x i b ilit y F l e x i b ili t y A dap t a b l e , f l e x i b l e , e x t endab l e , and e x pandab l e .”
Employees' Behavior towards IS Security Policy Compliance (2007, background): “Kahn et al. [23] divided information quality into product quality and service quality.”
Data quality assessment (2002, background): “Many healthcare, finance, and consumer product companies have used one such questionnaire, developed to assess data quality dimensions listed in Table 1 [ 7 ].”