Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Paul R. Niven. 2002

738 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/1f3323f538988c3fbdfa5e3cd6f37074b4191523

Citations in the corpus

• An overview of continuous improvement: from the past to the present (2005, unknown): “Niven (2002) refers to the balanced scorecard as a combination of a measurement system, a strategic management system, and a communication tool: .”
• Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method (2008, unknown): “The balanced scorecard is a strategic management tool in the era of knowledge economy (Niven, 2002).”