Receptionist or information kiosk: how do people talk with a robot?

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Open-Domain Conversational Agents: Current Progress, Open Problems, and Future Directions (2020, background): “Since humans tend to engage with machines in a social way (Reeves and Nass, 1996; Lee, Kiesler, and Forlizzi, 2010), it is important for conversational agents to be able to respond with empathy.”
Towards Empathetic Open-domain Conversation Models: A New Benchmark and Dataset (2018, background): “While many of those studies deal with human-human interactions, humans have been shown to often interact with machines in a natural and social way (Reeves and Nass, 1996; Lee et al., 2010), so it is reasonable to expect that dialogue agents would also beneﬁt from empathetic responding.”
Interactions With Robots: The Truths We Reveal About Ourselves (2017, background): “, by typing hello) before the rest of the interaction, and the presence of a greeting predicted a more sociable and polite subsequent conversation with the robot (Lee et al. 2010).”