Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain

By Rh Walker, Lester W. Johnson, S. Leonard. 2006

115 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/14bc08227ef9029d9cf572d90836afee27897bc7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Victor R. Prybutok
2. Chao Wen

In Organizational Behavior and Human Resource Management

1. Victor R. Prybutok
2. Chao Wen
3. Jiaming Fang

Citations in the corpus

• Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives (2016, background): “Moreover, prior research has shown that customers’ perceptions of value impact their tendency to revisit a product or service provider [Walker et al. 2006].”