Service system fundamentals: Work system, value chain, and life cycle

By Steven L. Alter. IBM Systems Journal, 2008

365 citations recorded by the source corpus.

Subfields: Information Systems, Management Information Systems, Marketing

View Paper: https://www.semanticscholar.org/paper/0df7406dc425c7ceaf7604c3d9dfa4999f751087

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems

1. Francesco Polese
2. Hajar Fatorachian
3. Hadi Kazemi
4. Sergio Barile
5. Steven L. Alter

In Management Information Systems

1. Francesco Polese
2. Hajar Fatorachian
3. Hadi Kazemi
4. Sergio Barile
5. Steven L. Alter
6. Dennis M. Steininger

In Marketing

1. Francesco Polese
2. Hajar Fatorachian
3. Hadi Kazemi
4. Sergio Barile
5. Steven L. Alter
6. Cristina Mele

Citations in the corpus

• A Brief Review of Systems Theories and Their Managerial Applications (2010, background): “For example, the systemic perspective allows one to move from the single firm to the entire supply chain (Mele, 2003) or network (Polese, 2004), involving many system actors (firms, individuals, districts, nations, customers, markets; Alter, 2008).”
• Defining information systems as work systems: implications for the IS field (2008, neutral): “(See Alter (2007a, 2008) for steps in that direction.)”
• Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013, methodology): “The Work System Life Cycle Model (Alter, 2008a, 2008b) Journal of the Association for Information Systems Vol. 14, Issue 2, pp. 72-121, February 2013 79”
• Impact of Industry 4.0 on supply chain performance (2020, background): “In other words, although the connectivity and cooperation within sub-system elements (Alter 2008) including different functions/processes within organisations can improve the supply chain, the whole supply chain excellence requires the integration between all parties/processes in the suprasystem…”
• Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010, background): “According to S-D logic, service thus represents the common denominator of all exchange processes, and goods become mere vehicles for the application of service provision; service is what is always exchanged (Vargo and Lusch, 2004; 2006; 2008).”