Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

By Lorin M. Hitt, F. Frei. Management Sciences, 2002

305 citations recorded by the source corpus.

Subfields: Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/0d5b71de2d68fcb8e3f1b9c929b922449765d296

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Sabine Kopeinig
2. Marco Caliendo
3. Lorin M. Hitt
4. Devon S. Johnson
5. Erik Brynjolfsson
6. Anindya Ghose
7. Michael D. Smith
8. John Morgan

In Strategy and Management

1. Lorin M. Hitt
2. Erik Brynjolfsson
3. Sabine Kopeinig
4. Marco Caliendo
5. Heekyung Hellen Kim
6. Devon S. Johnson
7. Prasanna B. Tambe
8. Martin Hilbert

Citations in the corpus

• Strength in Numbers: How Does Data-Driven Decisionmaking Affect Firm Performance? (2011, background): “Codified knowledge refers to knowledge that is transmittable in formal, symbolic language, while tacit knowledge is hard to articulate and acquired through experience (Polany, 1966).”
• Internet Banking: Developments and Prospects (2000, background): “Rather, it seems to be to retain high-value customers” (p. 132), a result echoed in Hitt and Frei (1999).”
• Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology (2007, background): “Academic researchers have also found that personal computer (PC) banking consumers are on average more profitable and maintain higher balances than their offline counterpart (Hitt & Frei, 2002).”
• Some Practical Guidance for the Implementation of Propensity Score Matching (2008, methodology): “by Lechner (2002). This method is a popular way to estimate standard errors in case analytical estimates are biased or unavailable.”