Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice response (IVR) and the Internet

By D. Dillman, G. Phelps, R. Tortora, Karen Swift, Julie Kohrell, Jodi Berck, Benjamin L. Messer. 2009

897 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0d4c3f2c2ee01c42c6cfbbbcbcf3efb6c1f46575

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Trust in the Police (2015, background): “In addition to the mail survey, respondents were also given the option to complete the survey on a secure website (Dillman et al., 2009).”
Improving the content validity of the mixed methods appraisal tool: a modified e-Delphi study. (2019, background): “Although no specific criteria on measurement and response rate reached high level of consensus, the research team decided not to exclude these two biases from the MMAT because they are often mentioned in the literature [27,40,41].”
The Importance of Minority Teachers (2016, result): “This pattern is similar to established patterns in survey research (Dillman, 1978; Dillman et al., 2009; Fowler & Mangione, 1990).”
The unintended consequences of digital technology: exploring the relationship between sexting and cybervictimization (2013, methodology): “Anticipating a low response rate given the population under study and the generally low rates of participation for web surveys, 10,000 students were randomly selected and sent email invitations to participate in the study (Dillman et al. 2009).”
Being Pursued Online (2011, result): “For instance, Dillman et al. (2009) compared response rates of mixed-mode surveys and reported that response rates varied widely across modes of administration.”
The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys (2007, background): “Dillman et al. (2001) argue that the respondents give more attention to the internal or middle categories when the scale is displayed visually.”
Stalking in the Twilight Zone: Extent of Cyberstalking Victimization and Offending Among College Students (2012, result): “A lower response rate such as 13.1% is a potential limitation of the current study, but comparable to what other researchers utilizing Web-based surveys have obtained (e.g., Dillman et al. 2009; Hilinski 2009; Nobles et al. 2009).”
Improving Response To Web and Mixed-Mode Surveys (2011, methodology): “Instead of offering a simultaneous choice, providing two modes in sequence may be a more promising method of utilizing the advantages of both mail and Web modes of response (Dillman et al. 2009).”
Does Giving People Their Preferred Survey Mode Actually Increase Survey Participation Rates? An Experimental Examination (2012, background): “At the end of the survey, respondents were asked if they would be willing to participate in future “social research projects,” and 1,370 (75.7 percent) indicated their willingness.”
Consequences of Survey Nonresponse (2013, background): “Introducing another mode of data collection can reduce nonresponse but can produce data with different measurement properties for a nonrandom part of the sample, which affects bias (Tourangeau and Smith 1996) and variance (Dillman et al. 2009) of an estimate.”
Face-to-Face versus Web Surveying in a High-Internet-Coverage Population Differences in Response Quality (2008, background): “Several studies have made a comparison between web and telephone surveys (Dillman et al. 2001; Fricker et al. 2005).”
Predicting Wine Tourism Intention: Destination Image and Self-congruity (2014, background): “The use of both e-mail and postal mail is recommended to capture both markets and improve response rates (Dillman et al., 2009).”
Fear of Crime Online? Examining the Effect of Risk, Previous Victimization, and Exposure on Fear of Online Interpersonal Victimization (2013, background): “While this is not unusual for online surveys—especially online surveys of college students (Dillman et al., 2009), it does impact the generalizability of our sample to the larger university population.”