Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores
By R. Burns, A. Graefe, J. Absher. 2003
131 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/067f45b4aa03efc6e0e1f4dac89df1e0d4f27149
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In Organizational Behavior and Human Resource Management
In Social Psychology
In Sociology and Political Science
Citations in the corpus
- Empirical study of destination loyalty and its antecedent: the perspective of place attachment (2011, methodology): “When evaluating subjects’ tourism experiences domain, respondents think about positive experiential aspects, such as social psychological interaction within their group, enjoyment of nature, or escape from the everyday routine (Burns et al., 2003).”
- Recreational angler satisfaction: What drives it? (2021, background): “The concept of satisfaction has its roots in expectancy theory and theorizes that satisfaction is the difference between expectations (i.e. motives) and the experience (Burns et al., 2003; Holland & Ditton, 1992; Schreyer & Roggenbuck, 1978).”
- Place attachment as a mediator of the relationship between nature-based recreation benefits and future visit intentions (2012, background): “In addition, there are few guidelines and limited agreement on what dimensions of satisfaction should be included in the context of recreation management (Burns et al., 2003).”