The impact of perceived crowding on customer satisfaction

By Anita Zehrer, F. Raich. 2016

142 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/05d148eb64067ab92331d02b04c3b79f02249660

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Sociology and Political Science

1. J. K. S. Jacobsen
2. N. Iversen
3. Leif E. Hem

Citations in the corpus

• Hotspot crowding and over-tourism: Antecedents of destination attractiveness (2019, background): “However, Zehrer and Raich (2016) showed that both younger and older visitors perceived equally high levels of crowding in an outdoor setting.”