Factor influences selection of Islamic banking: a study on Malaysian customer preferences
By A. Haque, Jamila Osman, Ahmad Zaki Hj Ismail. 2009
204 citations recorded by the source corpus.
The emergence of strong Islamic movements in last three decades has generated a renewed interest in Islamic economics, especially in Islamic interest free banking. Currently Islamic bank strategically offering high quality products and services to satisfy their customers due to the strong competition, customer expectation for high quality services and rapidly changes of technology. The purpose of this study is to investigate major factors that are reflecting to customers’ perception and satisfaction on Islamic banking. This study hope to analyze and determine the perception, quality of services, availability of services, confidence in bank and social and religious perspective about Islamic banking system. A Logit model is employed to anticipate the effects of the explanatory variables. The analysis confirms the significant positive relationship of quality of services, availability of services, social and religious perspective and confidence in bank with customers’ perception about Islamic bank. These factors are expected to have great role for influencing customer mind. In conclusion, customers can derive a better understanding of the activities that are undertaken by bank and how the way these activities are being dealt with.
Subfields: Accounting, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/008552e9e9746cce2221b554bde2710504404068
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Accounting
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Is Religiosity an Important Factor in Influencing the Intention to Undertake Islamic Home Financing in Klang Valley (2012, background): “Arnould et al. [18] study is on attitudinal differences of Malaysian customers argued that religion plays a significant role in shaping carried out by Haque [14] which reported positive attitude individual and societal attitudes and behaviours and the of both gender.”