A. Geigenmüller

Organizational Behavior and Human Resource Management · 2012

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom A. Geigenmüller trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Christian Homburg

Papers from A. Geigenmüller's perspective

Ordered by how strongly the researchers A. Geigenmüller trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Neglected Outcomes of Customer Satisfaction
  2. Salesperson Empathy and Listening: Impact on Relationship Outcomes
  3. A Contingency Approach to Adaptive Selling Behavior and Sales Performance: Selling Situations and Salesperson Characteristics
  4. Customer-Employee Rapport in Service Relationships
  5. The Role of Emotions in Service Encounters
  6. Development and validation of the active empathetic listening scale
  7. Customer-sales employee encounters: a dyadic perspective
  8. The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
  9. Service Customization Through Employee Adaptiveness
  10. Prosocial behavior: multilevel perspectives. (Annual Review of Psychology)

Their papers