A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism

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Destination Image Analytics through Traveller-Generated Content (2019, result): “The findings can be complemented with results from other sources of big data or with those of conventional approaches that rely on communication-based methods [114].”
Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2019, background): “customers’ true evaluation because of variations in survey design from different review platforms (Weber, 1985; Xiang et al., 2017).”
Effects of the Booking.com rating system: Bringing hotel class into the picture (2018, neutral): “Despite an increased scholarly appetite for analyses comparing multiple platforms (Xiang et al., 2017), most of extant literature has relied on the OTA Expedia (e.g., Stringam & Gerdes, 2010; Xiang et al., 2015; Xiang et al., 2017).”