Response interpolation and scale sensitivity: evidence against 5-point scales

By Kraig A. Finstad. 2010

725 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/f8b27873043cf56f158d013c6175996475a6509d

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Citations in the corpus

Professional Team Sport and Twitter: Gratifications Sought and Obtained by Followers (2014, methodology): “Based on the work of Finstad (2010), we adopted a 7-point scale for motivation questions.”
Diseño del formato de escalas tipo Likert: un estado de la cuestión (2018, background): “…tener cuatro opciones de respuesta, añadiendo la opción SO/NS (Nadler, Weston y Voyles, 2015) o bien, escalas de siete opciones para el caso de aquellas que se administran vía Internet para evitar una excesiva interpolación, tal como sugiere Finstad (2010) en las conclusiones de su investigación.”
Likert Scale: Explored and Explained (2015, background): “Hence this dilemma of forced choosing between two equally undesirable point imposed by the 5-point Likert scale may be addressed up to a extent by offering more choices (in between) by a 7-point scale [22-24].”
When designing usability questionnaires, does it hurt to be positive? (2011, background): “Finstad [9] compared a 7-point version to the original 5point version of SUS and found users of enterprise systems ―interpolated‖ significantly more on the 5-point version than on the 7-point version; however, there was no investigation on the effects of changing item wording.”
The role of emotions and conflicting online reviews on consumers' purchase intentions (2018, methodology): “To measure the variables, we used 7-point Likert scales (see Table 1), as they are most appropriate for distributing questionnaires online (Finstad, 2010).”
Measuring user competence in using artificial intelligence: validity and reliability of artificial intelligence literacy scale (2022, background): “Moreover, a recent study (Finstad 2010) suggested that seven-point scales are more suitable for electronically distributed usability surveys.”