Quality of service for workflows and web service processes

By Jorge Cardoso, Amit P. Sheth, John A. Miller, Jonathan P. Arnold, Krys J. Kochut. Journal of Web Semantics, 2004

326 citations recorded by the source corpus.

Workflow management systems (WfMSs) have been used to support various types of business processes for more than a decade now. In workflows or Web processes for e-commerce and Web service applications, suppliers and customers define a binding agreement or contract between the two parties, specifying Quality of Service (QoS) items such as products or services to be delivered, deadlines, quality of products, and cost of services. The management of QoS metrics directly impacts the success of organizations participating in e-commerce. Therefore, when services or products are created or managed using workflows or Web processes, the underlying workflow engine must accept the specifications and be able to estimate, monitor, and control the QoS rendered to customers. In this paper, we present a predictive QoS model that makes it possible to compute the quality of service for workflows automatically based on atomic task QoS attributes. We also present the implementation of our QoS model for the METEOR workflow system. We describe the components that have been changed or added, and discuss how they interact to enable the management of QoS.

Subfields: Artificial Intelligence, Information Systems, Management Information Systems

View Paper: https://www.semanticscholar.org/paper/f27bd3d30b4ea5e3b03b694288e5a314f9c242d2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

  1. Gerardo Canfora
  2. Massimiliano Di Penta
  3. Maria Luisa Villani
  4. Wei-neng Chen
  5. Jun Zhang
  6. Rohit Aggarwal
  7. Raffaele Esposito
  8. Kunal Verma

In Information Systems

  1. Massimiliano Di Penta
  2. Gerardo Canfora
  3. Jun Zhang
  4. Rohit Aggarwal
  5. Kunal Verma
  6. John A. Miller
  7. T. Risse
  8. Mohammad Alrifai

In Management Information Systems

  1. Massimiliano Di Penta
  2. Kunal Verma
  3. John A. Miller
  4. T. Risse
  5. Mohammad Alrifai
  6. Bernd Weber
  7. Manfred Reichert

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