Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies – A Cost-Benefit Analysis

By Stanislav Ivanov, Craig Webster. 2017

306 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/ed73faa22de7f854c824358a92fad30c4e66fd8f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. T. Pencarelli

Citations in the corpus

• The digital revolution in the travel and tourism industry (2019, background): “…and benefits of the adoption of RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organizers, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centers, museums and art galleries and others (Ivanov and Webster 2017).”