Impact of service quality on customer satisfaction in private and public sector banks

By Justin Paul, Arun Mittal, Garima Srivastav. 2016

165 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/e93bd2f921108704634d8feb4fbe416163ef87ff

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Burhanuddin Burhanuddin
2. Bambang Budi Wiyono
3. A. Supriyanto

In Strategy and Management

1. Bambang Budi Wiyono
2. A. Supriyanto

Citations in the corpus

• Effects of service quality and customer satisfaction on loyalty of bank customers (2021, background): “Paul et al. (2016) in detail states, in the private banking sector, the factors that are proven to be related to overall customer satisfaction include (1) understanding of product, (2) response to customers’ needs, (3) fast service, (4) providing solutions to customers’ problems, (5) connecting…”