‘I Don’t Trust the Phone; It Always Lies’
By Thomas Molony. 2007
119 citations recorded by the source corpus.
Despite its importance in African enterprise, the issue of “trust” is absent in information and communication technology for development scholarship. This article examines three case study subsectors of the Tanzanian economy to shed light on some of the complexities surrounding the sudden interface between traditional, established communication, and the increasing use of new information and communication technologies (ICTs). It seems from the case studies that, whereas mobile phones are indeed creating new forms of network in the twenty-first century, they are still far from being Africa's dominant form of network as Stovring (2004, 22) contends. The case studies reveal the overlap between social interaction and business in an African economy. Trust emerges as a common theme, and I discuss how important an issue it is in relation to the new form of communication that ICT provides for entrepreneurs in Africa. I suggest that, in relation to ICT in developing countries, trust might at this stage be separated from the more slippery concept of social capital that it is frequently associated with elsewhere. I then reflect on the implications of this for future research into ICT and its business and nonbusiness applications in developing countries. I conclude by suggesting that the need for direct, personal interaction through face-to-face contact---a traditional pre-ICT aspect of African business culture---is unlikely to change for some time.
Subfields: Economics and Econometrics, Information Systems, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/e727236a34edc24f81d4abb11914818c82432ac6
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Economics and Econometrics
In Information Systems
In Sociology and Political Science
Citations in the corpus
- The Little We Know: An Exploratory Literature Review on the Utility of Mobile Phone‐Enabled Services for Smallholder Farmers (2018, background): “While none of the studies looked at the role of risk attitudes in m-services adoption, several studies on mobile phone use in general highlight the importance of trust as a prerequisite for people to use their phone in business transactions (Galperin and Mariscal, 2007; Jagun et al., 2007; Mascarenh”