Discussing Laddering Application by the Means-End Chain Theory

By T. Veludo-de-Oliveira, Ana Akemi Ikeda, Marcos Cortez Campomar. 2006

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This article aims at analyzing laddering as a technique of qualitative research, emphasizing the procedures for data collection, analysis and interpretation, and its main limitations as well. “Laddering refers to an in-depth, one-on-one interviewing technique used to develop an understanding of how consumers translate the attributes of products into meaningful associations with respect to self, following means-end theory” (Reynolds & Gutman, 1988, p. 12). The critical literature review shows that laddering is useful in studies on human behavior, especially those related to the Means-End Chain (MEC) model. For a successful application, highly trained interviewers, homogeneous groups of respondents, and the Laddermap should be taken into consideration. Key Words: Laddering, Methodology, Means-End Chain, Value, and Behavior

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