"Alexa is my new BFF": Social Roles, User Satisfaction, and Personification of the Amazon Echo

By Amanda Purington, Jessie G. Taft, Shruti Sannon, Natalya N. Bazarova, S. Taylor. 2017

499 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Social Psychology, Sociology and Political Science

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Citations in the corpus

"Accessibility Came by Accident": Use of Voice-Controlled Intelligent Personal Assistants by People with Disabilities (2018, methodology): “[32] studied device personification in Amazon Echo reviews, concluding that users who personified the device were more likely to be satisfied with it.”
End-To-End Speech Synthesis Applied to Brazilian Portuguese (2020, methodology): “For example, speech synthesis models are common as audio interface in applications such as the Siri [Gruber, 2009], Cortana [Chris, 2014] and Alexa [Purington et al., 2017].”
"Hey Alexa, What's Up?": A Mixed-Methods Studies of In-Home Conversational Agent Usage (2018, methodology): “These activities were inspired by the generative activities used in participatory design [33].”
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents (2020, background): “In a use context, prior studies focused on exploring the relationship between task completion, effort and use satisfaction (Kiseleva et al., 2016), and between personi-fication and star ratings - a proxy for user satisfaction (Purington et al., 2017).”
My Chatbot Companion - a Study of Human-Chatbot Relationships (2021, background): “Purington et al. (2017) found some users to describe Alexa as a friend or family member.”
Empathy Is All You Need: How a Conversational Agent Should Respond to Verbal Abuse (2020, background): “Prior studies have examined the effects of anthropomorphic agent or robot on users’ social response [39, 52].”