Measuring the Performance of Voluntary Organizations

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Commissioning for Quality: Ten Years of Social Care Markets in England (2001, background): “Even these fail to capture many of the process objectives important for, say, voluntary organisations, such as participation, choice and advocacy (Kendall and Knapp, 2000.)”
The mainstreaming of the third sector into public policy in England in the late 1990s: whys and wherefores (2000, background): “…Following Putnam (1993)’s interpretation of the term, a range of voluntary sector participatory activities previously implicitly assumed to be of little relevance to the country’s political economy are now explicitly argued to be integral to its successful functioning (see Kendall and Knapp, 2000).”