Customer satisfaction measurement practice in Taiwan hotels

By A. Su. 2004

200 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d99270c8618c7ce15e293a2eb2bb4cc1d8aeb482

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Muzaffer Uysal
2. Zheng Xiang
3. Yangyang Jiang
4. R. Law

In Organizational Behavior and Human Resource Management

1. Muzaffer Uysal
2. Zheng Xiang
3. Girish Prayag
4. Xun Xu

Citations in the corpus

• What can big data and text analytics tell us about hotel guest experience and satisfaction (2015, background): “Since the 1970s a plethora of studies has been conducted with the aim to understand the components and antecedents of guest satisfaction (e.g., Choi and Chu, 2001; Hunt, 1975; Mattila and O’Neill, 2003; Oh, 1999; Pizam et al., 1982; Su, 2004; Wu and Liang, 2009).”