A structural model for examining how destination image, perceived value, and service quality affect destination loyalty: a case study of Orlando.

By Soon-Ho Kim, S. Holland, H. Han. 2013

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How Can Rural Tourism Be Sustainable? A Systematic Review (2020, background): “Since there can be many factors that make up customer satisfaction, it is very important to check the association between the former and the latter [45].”
Testing mediation roles of place attachment and tourist satisfaction on destination attractiveness and destination loyalty relationship using phantom approach (2020, methodology): “This study adopts a multiitem satisfaction approach of capturing overall tourist satisfaction level at a particular destination mainly because using overall satisfaction with multiple items could get a greater variance in explaining overall satisfaction (Kim et al., 2013).”
Destination service quality, affective image and revisit intention: the moderating role of past experience. (2015, background): “Similarly, the study by Kim et al. (2013) on Orlando in Central Florida concluded that if the destination image perceptions of tourists are positive, DSQ perceptions will, in turn, be positively affected.”