Communication in medical care: Interaction between primary care physicians and patients

By D. Maynard. 2006

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Deontic Authority in Interaction: The Right to Announce, Propose, and Decide (2012, methodology): “…the ways in which the second speakers display their understanding that the first speakers’ utterances imply obligations for them (and the ways in which they show commitment to these obligations), we relied on the findings of several earlier CA studies (e.g., Sorjonen, 2001; Stivers, 2006).”
Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon (2007, background): “Examples include counselling (Silverman, 1997), calls for emergency assistance (Whalen et al., 1988), presidential press conferences (Clayman and Heritage, 2002), courtroom proceedings (Drew, 1990), and doctor–patient consultations (Heritage and Maynard, 2006).”
The epistemics of student problems: Explaining mathematics in a multi-lingual class (2012, result): “In contrast to many other problem-solving interactions such as those in medical interviews (Heritage and Maynard, 2006) or call-centers (Baker et al., 2005), these teacher--student interactions do not contain a phase in which participants explicitly sort out what the problem is.”