Where machines could replace humans - and where they can't (yet)

By Michael Chui, J. Manyika, Mehdi Miremadi. 2016

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Graduate readiness for the employment market of the 4th industrial revolution (2019, background): “…inventory Preparing the graduate for the workplace is more than simply engaging with business, education providers have to furnish the learner with a skills set which is difficult to automate, focusing on the complexity of social and human interaction and the self (Ariely, 2017; Chui et al., 2016).”
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute? (2019, background): “Chui, Manyika, and Miremadi (2016) found that actually less than 5 % of jobs could be completely fulfilled by robots, which holds true for both manufacturing and customer service.”